Frequently Asked Questions

Find answers to common questions about our Account Aggregator solutions and services.

General
Technical
Security
Integration
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General Questions

What is Saafe.Tech?

Saafe.Tech is a leading technology service provider for the Account Aggregator ecosystem in India. We help businesses integrate with the AA framework, manage financial data securely, and build innovative financial solutions.

Who can benefit from Saafe.Tech's solutions?

Our solutions are designed for Financial Information Users (FIUs) of all sizes, including banks, NBFCs, fintech companies, and wealth management firms. We help them leverage the Account Aggregator framework to access and analyze financial data securely.

How do I get started with Saafe.Tech?

Getting started is easy! Contact our sales team through the contact form or call us directly. We'll schedule a consultation to understand your needs and provide a customized solution for your business.

Technical Questions

What technologies does Saafe.Tech use?

We use state-of-the-art technologies including RESTful APIs, advanced encryption, and cloud infrastructure. Our platform supports multiple data formats and provides comprehensive SDKs for various platforms.

What kind of support do you offer?

We offer 24/7 technical support through multiple channels including email, phone, and live chat. Our support team consists of certified experts who can help you with any technical issues or questions.

Do you provide sandbox environments?

Yes, we provide a comprehensive sandbox environment for testing and development. It includes mock data and simulates all production scenarios to help you test your integration thoroughly.

Security Questions

How secure is your platform?

Security is our top priority. We implement bank-grade encryption (TLS 1.3), regular security audits, and comply with RBI's security guidelines. Our platform is ISO 27001 certified and follows industry best practices.

How is user consent managed?

We implement a robust consent management system that follows RBI's guidelines. Users can view, modify, and revoke their consent at any time through our secure interface.

How do you handle data privacy?

We take data privacy seriously. All data is encrypted both in transit and at rest. We follow strict data protection regulations and provide tools for data management and control to our clients.

Integration Questions

How long does integration take?

Integration time varies based on your requirements, but typically takes 2-4 weeks. We provide comprehensive documentation and dedicated support to ensure a smooth integration process.

What are the prerequisites for integration?

You'll need to be registered as an FIU with RBI, have a valid business entity, and meet our technical requirements. Our team will guide you through the complete onboarding process.

What APIs do you provide?

We provide RESTful APIs for consent management, data fetching, and analytics. Our APIs support both JSON and XML formats, with comprehensive documentation and SDKs available.

Still Have Questions?

Our team is here to help. Reach out to us for personalized assistance.

Contact Us